Frequently Asked Questions
Do you offer free shipping?
Yes! We provide free shipping on orders over $59.99.
How long will the delivery take?
Orders will usually be processed within 3-5 business days of ordering and delivered within 7-10 business days.
How can I change my shipping address?
We can change or update your shipping address within 24~48 hours after the order has been placed.
To change the shipping address for your order, please email us: service@vangogifts.com or contact us online via store chat.
What's your refund policy?
We accept refund of products. When you are not satisfied with the product you receive or it is damaged, you can contact us via email: service@vangogifts.com or online chat to negotiate the refund amount that you are most satisfied with. Once the negotiation is complete, your refund will be processed and will arrive in your account within 5-7 working days.
What's your return policy?
Because custom orders are individualized, they are not returnable.If you have received a defective or damaged item, the wrong size or the wrong product or other dissatisfaction, please contact us immediately at our email: service@vangogifts.com . We will send you new products or give you a certain percentage of your refund.
Which payment methods do you accept?
We accept PayPal Express, PayPal Credit, and all major credit cards.