The customer experience of Seel Worry-Free Delivery is as follows:

• Add Seel Worry-Free Delivery at checkout for a modest fee to protect the order against loss, damage, and delay.
• If your order is eligible for Seel Worry-Free Delivery, you’ll be receiving a confirmation email from Seel with all the coverage details, as well as instructions on how to report your package issue.
• If your protected package suffers loss, theft, delay, or damage, you can report the issue via the  Seel Resolution Center.
• Seel will assess the issue to determine if the reported order issue qualifies for a payout.
• If the reported issue does qualify, a refund will be automatically sent to you.

If your package is damaged, lost, or delayed, please report your issue at  Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email.

For reporting an issue, please be aware of the following conditions and requirements:

• For issues of loss, when the package is not delivered- the issue cannot be reported sooner than 30 days from the date it was shipped- for domestic shipments (and 60 days for international shipments). Case of "porch piracy", however, where the package is "delivered" according to carrier but not received by customer, must be reported within 7 days from the time the carrier's information is updated to "delivered".
• Issues of damage and theft , must be reported within 7-days from the date of delivery.
• Issues of delay, where the package is delivered, must not be reported sooner than 10 days after the order fulfillment date for domestic shipments and 30 days for international shipments.
• All issues must be reported within 90 days of the order date.

Provided that Worry-Free Delivery protection covers the item, you should report the damaged package issue within 7-days (from the date of delivery) through the  Seel Resolution Center. You'll initiate the request using your email and order number found on the confirmation email. Please ensure you take photos of the package or item damage to provide when submitting your order.

Worry-Free Delivery protection covers shipping-related damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items.

The compensation for damaged items will be up to the value paid for the purchased item(s).

If you purchased Worry-Free Delivery with your order, you can simply report an issue to Seel via the  Seel Resolution Center.

If your shipping issue has been accepted, then it will be dependent on your method of payout.

If you purchased Worry-Free Delivery protection with your order, Seel will send you a confirmation of your Worry-Free Delivery via email. You have 24 hours from the time the email is received to cancel the Worry-Free Delivery protection from the link in the email.