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Shipping & Return
1 - Production (3-7 Days): After we received your order, we shift into design and production mode. In the busy season, the process typically taking 1-2 days longer.Please understand.
2 - Shipping (7-14 Days or Faster): With production complete, your product is packaged securely and shipped. Want to get your item faster? Select the "Expedited VIP" option after adding your product to the cart for the fastest shipping method we can provide.There are also different shipping options available at checkout.
- The above time frame is only applied for orders to the US with standard shipping methods.
- International orders: It may take 2-5 days longer due to the customs clearance process.
- *Due to unpredictable postal service delays specified delivery dates are not guaranteed.
- For more information about Shipping and Delivery, visit here.
- Learn more Returns and Refunds here.
Satisfaction Guarantee
We have 24/7/365 ticket and email support. Please contact us at service@vangogifts.com if you need any assistance.
Excellent Service
🌎 Worldwide Shipping ✈
You may receive your items earlier. Tracking Numbers will ALWAYS be sent so you can track it every step of the way! Cool things are worth waiting for! 😉
🔒 100% Risk-Free Purchase 🔥
If you bought it and felt that it is not for you, don't worry. Just shoot us a message at contact service@vangogifts.com , and we will make it right by offering you a replacement or refund. 100% Simple & Risk-Free process.
Purchase Precautions
Attention：
Can I see the design before designing?
Due to the handmade nature of our art, we do not offer previews prior to placing an order.However, you can contact us after placing your order and we will send you preview images once the designer has completed the design.
Estimation Time of Arrival：
All items are made-to-order. This means that when you place your order, we embroider that item just for you, one at a time for the best quality!
Orders are processed when the payment is accepted：
We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Please note:
When the order is ready to be shipped, a tracking link will be sent to your email so you can track your package all the way.
In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
Due to Holiday's high volumes and increased pressure, our processing time and delivery time have been delayed by up to 10 business days than the time frame below. We appreciate your patience as we ask you to hang tight a little longer.
